We make a commitment to provide a quick and efficient service to our customers.

  • We will provide you with a quotation straight away - on the same day. 
  • Our quotations will clearly set out the total cost plus the costs of any options. 
  • We will never ask you for more than the price we quoted. 
  • Our quotations will clearly set out how long the job will take.
  • We will keep to deadlines.

Amendments

  • We will not charge for amendments to our easy read documents.
  • You can ask for as many amendments as you need.
  • We want everyone in your organisation to be happy with the final easy read document.

Confidentiality

Many clients ask us to work on sensitive projects. We will keep any documents that you send us strictly private and confidential.

We may use your easy read document as an example of our work - but only after you have put it into the public domain.